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What languages do you offer?
We offer courses in seven languages: English, German, French, Spanish, Arabic, Chinese, and Italien Each language is available at multiple proficiency levels, from beginner to advanced.
How long are the courses?
Course duration depends on the level. Beginner courses usually last 8–12 weeks, while intermediate and advanced courses run 10–16 weeks.
Are the certificates recognized in the UAE?
Yes. Our certificates are recognized by the RAS Government, UAE.
Do you offer group classes or private lessons?
Yes, we offer both options
Are classes live or recorded?
All classes are live, Class recordings are shared with students after each session.
Can I study from outside the UAE?
Yes. Our online courses are available worldwide, and you can join from anywhere.
Is there a placement test?
Yes. You can take a placement test by visiting the “Try Yourself” section on our website, or contact us and a team member will assist you.
How do I enroll in a course?
Simply choose your course, add it to the cart, and complete the payment. You will receive a confirmation email, and one of our team members will reach out to you to discuss the class schedule.
How much does the course cost?
Course fees vary depending on the language, level, and course type. Please visit the course page for detailed pricing.
What payment methods do you accept?
We accept multiple payment methods, including bank transfer, credit/debit cards, PayPal, Stripe, and payment links in some cases.
Can I pay in installments?
Yes we accept tabby. However, you may contact us to ask about special offers or welcome gifts.
Do you offer discounts?
Yes. We regularly offer discounts and promotions. Please check our website or contact support for current offers.
Do you provide exam preparation certificates (e.g., Goethe, IELTS, TOEFL)?
Yes. We offer exam preparation courses
What certificate will I receive after completion?
After successfully completing your course, you will receive a Course Completion Certificate from our education center.
How do I track my progress?
Our learning platform includes a student dashboard where you can track completed lessons, assessments, and overall progress.
Can I retake an exam if I fail?
Yes. Exam retake options are available. Please contact our academic team for details.
How can I contact support?
You can contact us by phone or WhatsApp at +971 58 524 7140.
What should I do if I have technical issues joining a class?
Please contact our support team via WhatsApp and share a screenshot of the issue so we can assist you quickly.
What is your refund policy?
We offer a 14-day money-back guarantee. If you are not satisfied within the first 14 days, you may request a full refund.
What is your attendance policy?
If you inform us at least 24 hours in advance, the class can be rescheduled. Late cancellations or no-shows will be counted as attended classes.
What happens if I miss a class?
If you miss a class for a valid reason and inform us in advance, we will arrange a replacement. All classes are recorded, and recordings will be shared.
Can I pause or defer my course?
Yes. Course deferral is possible with a valid reason and supporting documentation.
